We are committed to keeping your personal information safe and secure.

You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about.

Who we are

Shams & Williams Ltd is a Limited Company trading as Shams Williams Solicitors. Shams & Williams Limited’s registered office is: The Ciba Building, 146 Hagley Road, Birmingham B16 9NX. Company Registration No: 12019421. Shams Williams Solicitors are authorised and regulated by the Solicitors Regulation Authority No: 659561. Shams & Williams Limited operates the website www.shamswilliams.com

Who regulates our use of personal information

Shams & Williams Limited is a data controller under the data protection rules and is registered with the Information Commissioner’s Office with Registration Number ZA538886. Our data protection officer is Suleman Shams. Emails.shams@shamswilliams.com

Information we collect about you when you visit our website

When you visit our website we can gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually.

We may also collect information about you by you:

• Providing your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;
• We also use automated technical means to collect information about all website visitors for example by use of cookies.

Enquiry forms

Across our website you will come across a number of forms which allow you to make enquiries about the firm. When you use these forms a member our Client Services Team will receive the enquiry. This information will then be sent to a lawyer in the department best placed to handle the enquiry.

What we use your personal information for

It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the range of legal services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing us to keep a record of your relationship with us. In particular:

• Improving the site by monitoring how you use it
• Gathering feedback to improve our services, for example our email newsletters (if you choose to sign up to these)
• Responding to any feedback you send us, if you have requested this
• Sending email newsletters to users who request them
• Allowing you to access our online services and make transactions
• Providing you with information about other legal services if you want it